Refund policy

At MoringaGreen, your satisfaction matters to us. However, because we sell food products, we must follow strict safety standards.

Returns

For hygiene and safety reasons, we do not accept returns on any food items once they have been delivered — unless the item arrives damaged, incorrect, or faulty.

This is because consumable goods cannot be resold or restocked once they leave our facility.

 

Eligible Refund Situations

You may request a refund or replacement only if:

Your item arrives damaged

You receive the wrong product

Your order is missing items

The package is defective in any way upon arrival

To request a refund, contact us at moringagreeninfo@gmail.com within 48 hours of receiving your item. 

Please include:

Your name & order number

Photos of the item, packaging, and shipping label

A short description of the issue

Without photo evidence, we may not be able to process your claim.

 

*Please wait patiently for a response while we review your request

Non-returnable Items

We do not accept returns for:

Opened or used products

Food items that are no longer sealed

Items purchased during a sale or promotion

“Change of mind” returns

Incorrect orders caused by customer input

Refund Process

If your claim is approved:

Your refund will be processed back to your original payment method within 5–10 business days

Some banks may take extra time to post the refund

If you prefer a replacement product, we can arrange that instead of a refund

If more than 15 business days have passed since your refund approval, please email us again at:
moringagreeninfo@gmail.com

Damaged Items During Delivery

If the courier damages your package, we will work with you to arrange a refund or replacement once photo evidence is provided.